Need your help...

Hi there,

I'm using Canon Pixus Pro 9500, which is named Pixma Pro 9500 in US. I was printing images with Easy Print Pro through Photoshop CS5.1 on Windows7 64bit.
However, when I launched EPP from Photoshop, PS has got crushed since last few weeks. I tried to donwload and reinstall new version from Canon HP, but nothing changed so far. Even I called Canon customer support, they also didn't solve this problem.

Does anyone know how to fix this problem???

I checked RAM and HDD, but nothing is detected. I tried system restore, it's same.

And my machine and software are in Japanese.

Thank you in advance.

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Permalink Reply by CameraClicker on February 9, 2012 at 7:29pm

What do you mean by "PS has got crushed since last few weeks."?

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Permalink Reply by Jim on February 9, 2012 at 8:26pm

Thank you.

Whenever I launched Easy Photo Print Pro, which is Canon plugin for Photoshop, PS stop running, and the error message comes up. It says that PS stop running like below;

Sorry, it's in Japanese,

Even I called Canon Support center, they also couldn't figure it out.
I guess my last option is that I have to re-install PS. Before that, if there are something to fix, I want to know.

If you know any idea, please let me know.

Thank you.